Check the Left and Right channel enable buttons located beneath the input trim knob on the S-Gear user interface. If your guitar is plugged into the left channel of a stereo pair, ensure that the left channel enable button is enabled.
When using the S-Gear Application: check the audio driver settings and audio routing configuration. On the MAC, click S-Gear->Preferences from the top menu bar. On Windows, click File->Audio Driver Configuration from the S-Gear menu bar. On the Audio Device tab, Device status should indicate 'Running' and the Audio Routing tab should be configured with the correct input and output routings according to the selected audio interface.
For more information on Audio setup, please refer to the Getting Started section in the S-Gear User Manual.
When running the S-Gear plug-in in a DAW: Disable or remove the S-Gear plug-in and ensure that you have audio through the DAW channel. If audio disappears when enabling S-Gear, check the following:
- Try loading a new preset, was there a problem within the current preset settings? Perhaps the convolver channels were not activated?
- Check the project sample rate. Is it one of the supported S-Gear sample rates 44100, 48000, 88200, 96000?
- Check the Known Problems section of the troubleshooting guide to see if there are any reported problems specific to your DAW.