If you have scheduled a phone appointment, we recommend you install this application beforehand. Here are the links to the Slate TeamViewer support clients. Simply click the link and it will start a download process. Then open the application and it will give you an ID and password.
Slate Digital - http://get.teamviewer.com/slatedigital
Steven Slate Drums - http://get.teamviewer.com/stevenslatedrums
Slate Media Technology - http://get.teamviewer.com/slatemt
Here is a video outlining how to install TeamViewer: