If you experience the above error, please try the following:
Uninstall on a Microsoft Windows system
There are two ways in which S-Gear can be uninstalled from your Windows system.
- From the Windows Control Panel select Uninstall a program. Select S-GEAR from the list of installed program, then click theUninstall option.
- Double click on the original S-GEAR setup file and follow instructions to remove S-GEAR.
The uninstall process will not remove your S-GEAR license or User Presets.
Lastly, please install the latest version of S-Gear from the following page: Everything Bundle Installers
Uninstall on a MAC OS X system
To uninstall S-GEAR from your MAC OS X system, you can download and run the following uninstall script. Download the zip file and double click to unpack. Double click uninstall_sgear.sh to execute the script. You will need to enter your administrator password to complete the process. The uninstall script will remove and unregister all S-GEAR components. It will not remove your S-GEAR license or User Presets.
Alternatively you can manually delete individual items. Please see the Files and Folders page for a list of items created on your machine. The main components are as follows:
To preserve user data, our un-installers will not remove some files from your computer. Occasionally, these files can cause problems when updating to a newer version of the plugin. We'll need to manually remove them to see if they are causing the problems you are experiencing.
Go to /Library/Application Support/Scuffham Amps.
If you have created user presets, make a backup of them and delete the Scuffham Amps folder.
Afterwards, please install the latest version of S-Gear from the following page: Everything Bundle Installers
Lastly, please ensure permissions are set to "read and write" for the following location:
HD/Library/Application Support/Scuffham Amps
Be sure to "apply changes to enclosed items". Image below for clarification.
If you have additional questions, please submit a support ticket here.