When registering your VRS8 Free Year Everything Bundle passcode it is important to type the start of your VRS8 Serial without parentheses. For example if your serial number is (11) 96-55555-5555-29, you will need to enter your serial number as follows: 1196-55555-5555-29
This should also be how your serial number is formatted on the unit itself. Full instructions for registering your free year of the Everything Bundle can be found here: https://slatedigital.zendesk.com/hc/en-us/articles/360008940873-How-To-Register-Your-Free-Year-Of-The-Everything-Bundle
If you have any issues during the registration process please contact support by clicking here.