If you receive the above message, this means you’ve likely installed the Kilohearts version before running the Slate Digital All Access Pass Kilohearts installer. There is a small chance that the installers can clash, and result in the above error.
Please do the following:
1. Run the uninstaller found in Applications → Kilohearts (on Mac) or Programs & Features (On Windows).
2. Once you run the uninstaller, please download the latest version here:
If issues persist, please submit a support request here.