If you’re being asked either to enter an iLok redemption code, that all your licenses have expired, or being told that the “authorization was found, but the wrapper could not verify”, it means that your iLok dongle or iLok Cloud session most likely isn't communicating properly with PACE (iLok) servers.
First, it's always recommend to ensure that latest versions of the iLok License Manager is installed. The latest iLok License Manager can be found below:
If you're still experiencing activation issues after updating the iLok License Manager, you'll need to either synchronize your physical iLok dongle or reopen your iLok Cloud session depending on your activation location.
Physical iLok dongle:
Right click your iLok dongle on the left hand side and select synchronize
- Open your iLok License Manager and sign into your account.
- Click File in the menu bar, and select Close Your Cloud Session. This will temporarily deactivate your license.
- Reopen your cloud session by clicking File and selecting Open Your Cloud Session.
Note: It’s possible your iLok Cloud session is already close or opened on another machine. If this is the case Close Your Cloud Session will be greyed out which means instead of closing the session first, you may need to open it. You’ll be warned that the previously open cloud session will need tool be closed first. This is fine as only one All Access Pass license can be active simultaneously.