iLok Issues?

If you’re being asked to enter an iLok redemption code, that all your licenses have expired, or the “authorization was found, but the wrapper could not verify” it your iLok dongle or iLok Cloud session may not be correctly seeing the PACE server.

First we always recommend our users to be running the latest version of the iLok License Manager which can be found here:

https://www.ilok.com/#!license-manager

Next we’ll need to either synchronize your physical iLok dongle or reopen your iLok Cloud session depending on your activation location.

Physical iLok dongle:

Right click your iLok dongle on the left hand side and select synchronize

Synchronize.png

iLok Cloud:

  1. Open your iLok License Manager and sign into your account.
  2. Click File in the menu bar, and select Close Cloud Session. This will temporarily deactivate your license.
  3. Reopen your cloud session by clicking File and selecting Open Cloud Session.

Close_open_GIF.gif

Note: It’s possible your iLok Cloud session is already close or opened on another machine. If this is the case Close Cloud Session will be greyed out which means instead of closing the session first, you may need to open it. You’ll be warned that the previously open cloud session will need tool be closed first. This is fine as only one All Access Pass licenses can be active simultaneously.

 

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